5 Simple Statements About Telus technical support Explained
5 Simple Statements About Telus technical support Explained
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Having said that, right after examining the deal, I recognized it didn’t replicate the savings or strategy particulars discussed, like the 500GB of data and extra discounts for pre-authorized payments.
Skilled was in the position to stroll me through my concern and aided pinpoint in which the situation was going on and suggested me of an alternate so I could get my occupation done. I so appreciated his enable and persistence in going for walks me by way of different eventualities. He adopted up with facts on my future measures.
@Oleginza Wrote: I named Telus CS at 8.55AM Mountain time plus they hanged up on me, saying that I must simply call in the course of "normal Business office several hours". Is this for authentic?
00 extra a month. Even though my contract states promo price is for 2 decades my Monthly bill states it can be a single year. Right after shelling out an afternoon nowadays wanting to get assist, after the 3rd person I spoke they claimed they can explore it and phone me again. I did not receive a call back with solutions. This is completely unacceptable. I regret signing up with Telus and will explain to Everybody I am aware to in no way join with them. Away from curiosity I named Shaw and straight away experienced the decision answered and the person I spoke with was clear and articulate. Feeling trapped in the agreement and within the mercy of a large system which has no enable for its customers.
I had to Speak to CS now with Chat along with the Office I want to speak to is only obtainable by cellphone. The CS on Chat organized a call back again at an agreed upon time slot. When that department identified as me later on I got every little thing sorted out.
As for loyalty, there is absolutely no these matter anymore. Dealing with exactly the same issue with my Telus residence services. I’m done with them constantly expanding my arrangement pricing. Heading back again to Shaw when my deal runs out.
Payment impacting adjustments will require a phone phone but before undertaking that, have you tried the payment arrangement choices online?
after the agent evaluate my account he mentioned i can't give you a deal or credits like you have now with your exiting account, so i just gave up and hangup the cellular phone.
I have not been so disappointed with a corporation. It is actually difficult to have solutions from Telus. My Monthly bill has long been modified many situations since signing up with them a 12 months back after a promoter arrived to our doorway and drew us in with engaging provides. She even mentioned Telus would buy Shaw's contract penalty to Telus technical support move us over. I regret each 2nd of going. It will take up a lot of the afternoon to talk with anyone at Telus. Maintain times estimate an hour only to generally be forwarded to anyone and put on maintain for one more hour. My contract agreement exhibits what my Monthly bill need to be but they arbitrarily modify my Invoice to a hundred.
If an automatic assistant asks for The main reason of your respective call, mention "I would want to make payment arrangements for my mobility bill".
In the approaching weeks and months, we are going to be Operating to increase the merchandise and services supported, so maintain checking back for updates.
The TELUS staff acknowledges that our perform spans several Territories and Treaty places and we've been grateful for the standard Awareness Keepers and Elders who will be with us now, individuals who have absent before us along with the youth that encourage us.
Note: if The subject is not yet lined by TELUS Qualified Messaging, you'll be presented having a callback choice.
The TELUS staff acknowledges that our do the job spans a lot of Territories and Treaty locations and we have been grateful for the normal Knowledge Keepers and Elders that are with us now, those who have long gone in advance of us and the youth that encourage us.
I was last but not least supplied scenario amount 21911243 and informed that a manager would call me again in just two hours, which didn't happen. Rather, I had been knowledgeable which i needed to wait around 24 several hours.